Return and Refund Policy

Return and Refund Policy

At SportXP, we strive to provide you with the best possible shopping experience. We understand that sometimes circumstances may change, and you may need to cancel or return your order. Please read our order cancellation, return and refund policy carefully to understand the options available to you.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return the items within 7 days of receipt for a full refund, excluding shipping charges.

To initiate a return, please send an email to our customer support team with your order details and reason for return. We will then provide you with a return authorization number and further instructions on how to return the item.

Please note that all items must be returned in their original packaging and condition. We reserve the right to refuse returns if the item has been used, damaged, or is not in resalable condition.

Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

If you received a damaged or defective item, please contact our customer support team within 24 hours of delivery. We will work with you to resolve the issue and provide you with a replacement or refund, depending on the circumstances.

Please note that we do not accept returns on custom orders or personalized items, unless they are defective or damaged upon delivery.

Thank you for choosing SportXP. We appreciate your business and look forward to serving you again in the future.